Support Privacy Policy

Effective Date: 7/4/2025

At niharikabd.com, we are committed to protecting your privacy when you contact our Customer Support team. This policy explains how we collect, use, and safeguard the information you provide during support interactions.

1. What Information We Collect

When you reach out to our support team (via email, website chat, or social media), we may collect the following:

Your name and contact details (email, phone number)
Order number or account information
Communication history
Any screenshots or documents you provide

2. How We Use Your Support Information
We use the information to:
Respond to your inquiries

Verify your identity and order details

Resolve issues efficiently

Improve our support service

3. How We Protect Your Data
All support communications are stored securely

Access is limited to authorized support staff

We do not share your support-related data with third parties except where required to resolve your issue (e.g., payment or delivery partners)

4. Retention of Support Data
We retain your support history for as long as needed to:
Resolve your case

Improve our service quality

Comply with legal and business obligations

5. Contact Us
If you have any concerns about how your support information is used or stored, please contact us at:
Email:
Phone:

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